About the Company:
Join an established global leader in the freight forwarding industry, renowned for delivering end-to-end air and ocean logistics solutions. This dynamic company provides a unique opportunity for career growth in a competitive and evolving global market. Be part of a team that strives to redefine logistics with a commitment to excellence.
Job Overview:
We are looking for an experienced Key Account Manager to join our air and ocean freight forwarding division, focusing on account retention and satisfaction. In this role, you will manage and strengthen relationships with key clients, particularly within the pharmaceutical, healthcare, and life sciences sectors, ensuring consistent, high-quality service that aligns with their complex logistics needs. This position is instrumental in maintaining and growing strategic accounts, fostering long-term loyalty, and supporting the company's commitment to providing reliable logistics solutions.
Key Responsibilities:
- Account Retention: Drive retention of key accounts by maintaining high levels of customer satisfaction, conducting regular account reviews, and identifying and resolving service issues proactively.
- Client Relationship Management: Serve as the primary point of contact for key clients, understanding their unique needs and offering tailored solutions to ensure long-term partnerships.
- Industry Expertise: Utilize deep knowledge of air and ocean freight forwarding to support the complex logistics requirements of clients, especially in the pharma, healthcare, and life sciences verticals.
- Solution Development: Work closely with internal teams to develop and implement innovative logistics solutions that meet client objectives.
- Cross-functional Collaboration: Coordinate with sales, operations, and customer service teams to ensure seamless service delivery and support client retention initiatives.
- Account Growth Opportunities: Identify and capitalize on opportunities to expand the company's footprint within existing accounts, with a focus on client needs and emerging industry trends.
Qualifications:
- Extensive experience in air and ocean freight forwarding, with a proven track record in key account management.
- Knowledge of the pharma, healthcare, and life sciences verticals is highly advantageous.
- Strong understanding of complex supply chains and logistics requirements.
- Exceptional communication, negotiation, and problem-solving skills.
- Ability to build and maintain strong client relationships and handle high-stakes interactions with professionalism and tact.
- Fluent in German and proficient in English.
- Willingness to travel as needed.
What We Offer:
- Career Advancement: Opportunities for growth and development within a world-class global logistics organisation.
- Collaborative Culture: Work in a supportive environment that values creativity and continuous improvement.
- Flexible Work Environment: Hybrid working options, supporting both in-office and remote work arrangements to promote work-life balance.
How to Apply:
If you are an experienced account management professional with a background in air and ocean freight forwarding, we encourage you to apply. This is an ideal opportunity for a seasoned Key Account Manager who thrives on maintaining strong client relationships and delivering value in a highly dynamic logistics environment.
Join a forward-thinking company where you can make a significant impact on the future of logistics and advance your career in a fast-paced, growth-oriented industry.
