The Manager of Process Improvement and Distribution Center (DC) Operations is a vital part of the Operations team, responsible for designing the next generation of Distribution Centers. This role focuses on ensuring top-tier execution, collaborating across functions to develop a DC network that supports the organization's global expansion and diverse product lines while tracking and measuring outcomes. The individual will also create and implement strategies that provide exceptional customer service, enhance cost efficiency (cost per unit shipped and cost as a percentage of net sales), and promote growth. This position includes managing local relationships with third-party logistics (3PL) providers, overseeing execution, profit and loss, strategic direction, and results. The leader in this role will drive the mission of "eliminating inefficiencies" and foster a culture of continuous improvement to achieve world-class results consistently.
KEY RESPONSIBILITIES
- Enhance customer experience and service for both B2B and D2C channels.
- Improve warehousing operations, key performance indicators (KPIs), handling costs, performance metrics, and customer satisfaction levels throughout the U.S.
- Create and maintain reporting and dashboard systems.
- Lead continuous improvement initiatives across the network.
- Provide technical leadership for product distribution strategies.
- Participate in quarterly business reviews with all 3PL providers.
- Establish clear objectives, milestones, and performance measurements for the organization, ensuring performance and cost-effectiveness are tracked.
- Set timelines and return on investment (ROI) targets for global operations expenditures within the team, driving results.
- Collaborate with leaders in other divisions to share best practices and enhance global DC operations.
- Conduct comprehensive reviews of Value-Added Services (VAS) projects, including rework and light manufacturing.
- Embody an entrepreneurial spirit and thrive in a dynamic, fast-paced environment.
- Achieve success through compelling vision, strategic agility, organizational credibility, and global operational excellence, inspiring enthusiasm and effectiveness across the business and industry.
BASIC QUALIFICATIONS
- Bachelor's degree in Industrial, Mechanical Engineering, Computer Science, or a related field.
- Over 10 years of experience in engineering or logistics management.
PREFERRED QUALIFICATIONS
- Expertise in Lean, Six Sigma, or other continuous improvement methodologies and their application in fulfillment environments.
- Experience developing and providing business intelligence solutions, with proficiency in tools like Microsoft Power BI, DOMO, or Tableau.
- Proven ability to build relationships within automation, material handling equipment (MHE), and technology sectors to reshape DC layouts with 3PLs.
- Familiarity with modern development methodologies (Agile, Kanban, XP, etc.) and machine learning/AI.
- Experience managing large distribution teams.
- Track record of delivering strategic solutions for diverse customer bases and overcoming challenges on a large scale.
- Excellent oral and written communication skills, with high visibility to the executive team.
- Strong management background, capable of leading cross-functional teams, providing direction, and inspiring excellence.
- In-depth functional knowledge and experience in DC Operations across multiple sites and cross-functional collaboration.
- Ability to develop a strategic DC Operations plan aligning with corporate strategies and communicate the vision clearly.
- Success in building DC networks and implementing processes for rapidly growing companies.
- Experience with regulations and compliance for medical device classes, food grade, hazardous materials, and dangerous goods.
- Proven success working with 3PL providers to enhance operational efficiency and reduce costs.
- Strong communication skills, including proactive and transparent communication, active listening, and respectful speaking.
- Commitment to a strong work ethic and determination to meet commitments.
- Willingness to learn, actively participate, and set an example as a "doer."
Other Requirements
- Up to 50% travel required.
- Flexible work schedule to accommodate virtual meetings across regions.
