Position Summary:
Act as a dual-channel information bridge for handling customer complaints, resolving issues, overseeing quality performance, and monitoring metrics. Take charge of all quality assurance activities and ensure compliance with relevant regulatory standards. Conduct audits and meticulously review and analyze data and documentation. Possess a solid understanding of various field-related principles, methods, and protocols. Rely on substantial experience and expertise to strategize and achieve objectives. This role allows for considerable creative input and flexibility.
Responsibilities:
- Serve as a liaison for customer communication, addressing complaints, quality performance, and issue resolution.
- Ensure adherence to quality assurance and regulatory compliance through audits and data analysis.
- Identify and rectify non-conformances and root causes, coordinating actions at customer sites.
- Provide expertise and support for customer filling line issues and quality improvements.
- Contribute to customer partnership activities, focusing on problem-solving and NPS (Net Promoter Score) improvement.
Qualifications:
- Required Bachelor's Degree
- Quality assurance and manufacturing experience preferred
- Proficient in Microsoft Office products
- Exceptional verbal/written communication skills
- Excellent problem solving skills
