As a Warehouse Operations Supervisor, you are a hands-on leader, working day-to-day with the Warehouse Associates and Leads. Under the direction of the Operations Manager, you manage the development of your team in meeting departmental and site goals related to safety, culture, costs, performance, and quality. You will set a standard of operational excellence and ensure your team's success through data-driven decision-making and values-based leadership. Additionally, you will be responsible for the accuracy of reports, scheduling, communication cross-functionally, and ensuring production is done efficiently and safely.
You will work on-site at the Philadelphia DC and support the 3rd shift. Warehouse leadership is expected to be onsite during their scheduled shift and is at the discretion of your manager based on operational needs. Specific expectations should be discussed with your manager.
Responsibilities:
- Works well and can problem-solve in a fast-paced environment to ensure on-time delivery and exceed the expectations of our customers, clients, and employees
- Effectively schedule shifts that align with volume and operation hours
- Proven record of leading teams to hit key KPIs and metrics for the operation
- Monitor and implement continuous process improvement best practices
- Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
- Demonstrates the leadership qualities needed to motivate and engage a team
- Ability to navigate technology including WMS system functionality
- Being hands-on, coaching, training, and developing Warehouse Associates / Leads to be efficient with processes and procedures
- Help to solve operational opportunities through data analysis, innovation, and process optimization
Requirements
- 5+ years of fulfillment/distribution experience with at least 2 years in a leadership role supervising diverse teams
- Demonstrates a high level of teamwork, partnering cross-functionally to ensure a successful operation and organization as a whole
- Excellent verbal and written communication
- BA/BS degree a plus or equivalent work experience
- Is physically able to stand for the duration of the shift, and move boxes up and down, including bending and frequently lifting (up to 60 lbs required)
- Ability to work in a cooler and freezer environment with a temperature range of -5 to 40 degrees (F)
